Terms and Conditions

The Customer meaning you have the legal right to cancel the Contract this is subject to certain exceptions set out in this document. Customers have a cancellation period of 14days of which they, you, the customer is entitled for a refund regardless of the reason. from the date merchandise has been received.  

1.Postage & Returns  

All goods must be return in a resalable condition  unworn, unwashed within its original packaging in its entirety meaning TAGS (Attached) AND/OR PACKAGING and the paperwork/form enclosed in the package as without this ICE GOLD LTD cannot process your return which could result in your refund, replacement  being delayed and or invalid. All returns must be sent to addressed stated above. within 28 days of notifying Us via email address at hello@icegoldclothing.com informing us that You (the customer)wish to cancel providing all conditions are met. 

2.Packaging 

Please ensure that all return packages are sent to us ICE GOLD LTD with a recorded insured delivery method to ensure you have proof of delivery. ICE GOLD LTD would like to declare that any packages lost, damaged in returned transit is not our responsibility. All goods must be packaged with care to ensure unwanted damages in the post. We ICE GOLD LTD will not be responsible for Goods that are lost or damaged in the post.

3. How we Process refunds 

All good return to us ICE GOLD LTD is subject to inspection and would either offer replacement of goods or a full refund  (delivery cost including) upon a satisfactory outcome of terms and conditions outlined in this document.  

A Replacement of Merchandise  or refund will be authorised under the condition that  defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, customers have a responsibility  to follow any product instruction as merchandise that has been misused, altered or repaired could caused any claims for replacement and refunds rejected.  

4. Defects & fault 

If you believe merchandise has a defect of quality issues you should avoid making any further use of said merchandise before returning it.  If you the customer receives the wrong merchandise or incorrect size please inform us via email at hello@icegoldclothing.comwhere you will receive a resolution. 

We aim to offer a replacement or a full refund (including cost of delivery) as soon as possible. If You have paid using a credit or debit card refund will be issued using the same credit or debit card chosen upon purchase of merchandise please allow up to 3-5 working days for refund to reflect in your bank account.